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Terms of Service

Terms of Service

CloudAnchor.ca is the hosting portal provided by Baese Creative. Baese Creative agrees to furnish services to the Subscriber, subject to the following Terms of Service. Use of Baese Creative’s service constitutes acceptance and agreement to Baese Creative’s Terms of Service.

Baese Creative reserves the right to modify the Terms of Service without notice.

  1. Use of Services.
    You may use our services, provided that you are of legal age to form a binding contract and are not barred from receiving such services under the laws of Canada, the United States or other jurisdictions. In order to access our services, you are required to provide current and factual identification, contact, and other information as part of the registration process. You are responsible for the confidentiality of your account information and for all activities that occur under your account. You are solely responsible for all content within your account. You agree to immediately notify Baese Creative of any unauthorized use of your account or any other breach of security. Baese Creative will not be liable for any loss or damage as a result of your failure to provide us with accurate information or to keep your account secure.
  2. Acceptable Conduct.
    You are responsible for the actions of all users of your account and any data that is created, stored, displayed by, or transmitted by your account while using Baese Creative hosting services CloudAnchor.ca. You will not engage in any activity that interferes with or disrupts Baese Creative’s services or networks connected to CloudAnchor.ca.
  3. Prohibited Usage.
    You agree that any of the below activities are considered prohibited usage and will result in immediate account suspension or cancellation without a refund and the possibility that Baese Creative will impose fees; and/or pursue civil remedies without providing advance notice.Misuse of System Resources: Intentional misuse of system resources, including but not limited to employing programs that consume excessive network capacity, CPU cycles, or disk IO.Spam and Unsolicited Bulk Email (UBE): Baese Creative has a zero tolerance policy on spam, Junk E-mail or UBE. Spam, Junk-mail and UBE are defined as: the sending of the same, or substantially similar, unsolicited electronic mail messages, whether commercial or not, to more than one recipient. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested the message. UBE also includes e-mail with forged headers, compromised mail server relays, and false contact information. This prohibition extends to the sending of unsolicited mass mailings from another service, which in any way implicates the use of Baese Creative whether or not the message actually originated from our network.Mailing Lists: Baese Creative’s mass mailing rules also apply to mailing lists, list servs, or mailing services you may contract with. The policy is stated as follows: An acceptable mailing list will be focused at a targeted audience that has voluntarily signed up for your e-mail information or that has made their e-mail address available for distribution of information from you. The list must also allow for automatic removal of recipients with non-distribution in the future.Access to Other Computers or Networks without Authorization: Attempting unauthorized and/or illegal access of computers, networks and/or accounts not belonging to party seeking access. Any act which interferes with the services of another user or network. Any act relating to the circumvention of security measures.

    Baese Creative and the services it provides may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or other intellectual property rights. Baese Creative’s services may not be used to facilitate infringement of these laws in any way.

    Other Activities viewed as Illegal or Harmful: Engaging in illegal activities or engaging in activities harmful to the operations of Baese Creative or Baese Creative’s customers.

    Providing False Data on any Contract or Application: including fraudulent use of credit card numbers.

    Baese Creative does not prohibit the use of distributed, peer to peer network services such as Tor, nor does Baese Creative routinely monitor the network communications of customer Baese Creative as a normal business practice. However, customers are responsible for the contents of network traffic exiting their hosting account. Any usage that prompts the receipt of abuse complaints pertaining to violation of Canadian, United States and/or international copyright law must be promptly discontinued to avoid service cancellation for violation of these terms.

  4. Invoicing and Payment
    You agree that Baese Creative shall be permitted to charge your credit card on a monthly, annual, or other agreed upon basis in advance of providing services. Payment is due upon invoicing. Service may be interrupted on accounts that reach 10 days past due. Accounts that are not collectible by Baese Creative may be turned over to an outside collection agency for collection.Subscriber is aware that Baese Creative may prospectively change the specified rates and charges from time to time.Baese Creative is not responsible for any additional bank fees, interest charges, finance charges, over draft charges, or other fees resulting from charges billed by Baese Creative. Currency exchange settlements will be based on agreements between you and the provider of your credit card. Pro-rated credits are issued for unused services when customer retains any active service. Pro-rated refunds are issued if customer does not retain any active service and they are specifically requested via the cancellation form. All refunds are subject to a $5.00 service charge unless cancelling within the 7 day money-back guarantee period.
  5. Uptime Guarantee
    Baese Creative provides a 99% uptime guarantee on all CloudAnchor.ca hardware, and on network connectivity. In any given month, if your server is down for more than 1%, you may request a pro-rated credit for the down-time.
  6. Support Boundaries
    CloudAnchor.ca provides 24 x 7 technical support to our subscribers via our Support Ticket system. The following are our guidelines when providing support: CloudAnchor.ca provides support related to your hosting account physically functioning. CloudAnchor.ca does not offer technical support for application specific issues such as application configuration, cgi programming, web or mail server configuration, or any other such issue without additional cost.
  7. Account Cancellation or Suspension
    Baese Creative reserves the right to suspend network access to any customer if, in the judgment of the CloudAnchor.ca network administrators, the customer’s server is the source or target of a violation of any of the other terms of service or for any other reason which Baese Creative chooses. Baese Creative will use reasonable care in notifying the Customer and in resolving the problem in a method resulting in the least amount of service interference. Baese Creative reserves the right to terminate service without notice for continued and repeated violations of the terms of service. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer’s machines were suspended.If at any time it becomes necessary for Baese Creative to cancel a customer’s service without cause, Baese Creative will provide 30 days advance notice.You may cancel the service at any time by requesting cancellation via our support page. Accounts are canceled immediately after confirmation. Cancellation of service does not relieve Subscriber of responsibility for the payment of all accrued charges.
  8. Network
    If Baese Creative assigns Customer an Internet Protocol address for Customer’s use, the right to use that Internet Protocol address shall belong only to Baese Creative, and Customer shall have no right to use that Internet Protocol address except as permitted by Baese Creative in its sole discretion in connection with the Services, during the term of this Agreement. Our allocation of IP addresses is limited by ARIN’s policies. These policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses when the protocol supports name-based virtual hosts. What this means to you is that you MUST use name-based hosting where possible.
  9. Limitation of Liability
    Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of Baese Creative and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that Baese Creative shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Baese Creative. Subscriber further acknowledges that Baese Creative’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall Baese Creative be liable for any special or consequential damages, loss or injury. Baese Creative is not responsible for any damages your business may suffer. Baese Creative does not make implied or written warranties for any of our services. Baese Creative denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Baese Creative.
  10. Disclosure to Law Enforcement
    The Terms of Service specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that Baese Creative may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any court who sends us a valid Court Order, without further consent or notification to the Subscriber. In addition, Baese Creative shall have the right to terminate all service set forth in this Agreement.
  11. Warranty Disclaimer
    You agree that your use of CloudAnchor.ca Hosting Account shall be at your sole risk. All services provided by Baese Creative are available as is, without warranty.
  12. Indemnity
    Baese Creative wishes to emphasize that in agreeing to the Baese Creative Terms of Service, customer indemnifies Baese Creative for any violation of the Terms of Service that results in loss to Baese Creative or the bringing of any claim against Baese Creative by any third-party. This means that if Baese Creative is sued because of a customer’s or a customer of a customer’s activity, the customer will pay any damages awarded against Baese Creative, plus all costs and reasonable attorney’s fees.
  13. Notice
    You agree that Baese Creative may provide you with notices, including those regarding changes to the Terms of Service, by email, regular mail, or postings on Baese Creative services.
  14. Entire Agreement
    The Terms of Service (including any policies, guidelines or amendments that may be presented to you from time to time) constitute the entire agreement between you and Baese Creative and govern your use of Baese Creative services, superceding any prior agreements between you and Baese Creative for the use of Baese Creative services.
  15. Waiver and Severability of Terms
    The failure of Baese Creative to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the party’s intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect.
  16. Statute of Limitations
    You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of Baese Creative services or the Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.

For information on how we collect and use customer information, please refer to our Privacy Policy.